ResidentIQ

RED BOX: You may see one or both of these messages if the applicant’s phone number search does not return a match on either the SSN or the DOB or both. If you see these, check first that the phone number on the application is correct (no typos) and that it belongs to the applicant. 

• If the phone number is INCORRECT, contact ResidentIQ support through chat, phone, or email with the correct phone number, and they will be able to correct and rerun the relevant section of the screening report for you instantly. 
• If the phone number is CORRECT, please request that the applicant show you their photo ID and social security card. If you have seen these and they match, an RPM can override the Decline recommendation on the report at their discretion. RPMs will have access to additional information about the Identity Verification. 

YELLOW BOX: You may see one or more messages listed in the summary next to the identity verification. These messages do not impact an applicant’s recommended decision, but it is highly recommended you ask the applicant to confirm any information flagged here. If this information was incorrect in the application, please contact support to get the report information updated so that your screening report is based on the most accurate applicant data. 

If an applicant legitimately does not have an SSN, the Identity Verification will not be able to validate the social, so it will skip the SSN validation. Instead, it will cap the recommended decision to a maximum of a Conditional-High. 

*Note: Leasing Agents and Property Managers do not have access to the same detailed information that upper management (Regional Managers or Company Admins) have access to, as described below. Sometimes it can be helpful to communicate with upper management to determine if an override is an appropriate option for an applicant. 

If you still have questions regarding the results of your screening, please contact customer support via chat, phone: 800-535-4701, or email: support@residentIQ.com..

Company Administrators & Regional Managers: 

In addition to seeing what the Leasing Agents/Managers see above, Regional Managers and Company Administrators will now have a new section available on their reports that provides a more detailed breakdown of each element of the applicant’s PII that can be verified. In scenarios in which you may be asked to override an Identity Verification issue, you can use this data to help you identify how far off the mark an applicant is. Any qualifier that matches at 80% or above is considered VALID. Anything less than that will show an alert in the Summary section of the report to Leasing Agents/Property Managers. You will be able to see if it was a very near match, or if the match was substantially far off. 

A phone number will be marked as VALID if the number is legitimately registered with a Telco, regardless of whether or not the consumer's information matched the applicant's data. If the phone number is marked as INVALID, it could mean that the phone number doesn't exist, it was associated with fraud, is disconnected, etc. It could simply mean that there was a typo in the number.